Different states of a router

Throughout the Minim Care Portal, colors are used to represent the various states a Minim-enabled router may be in. Each color correlates to a period of time the router has been "seen" by Minim. Below is a break-down of the colors displayed in different areas of the Minim Care Portal and what they represent.

Inventory

Devices stored in the Inventory tab will either have a YELLOW or GRAY dot under the Last Seen column. The YELLOW dot represents a device that has never been seen by Minim. The GRAY dot represents a device that has been previously seen by Minim. An example is a router that was returned to inventory after being replaced as the gateway on a subscriber account.

Online & Offline tabs

When viewing the Online tab of the Care Portal, all units will be displayed with GREEN dots under the Last Seen column. This means that these gateways are actively talking to Minim.

When viewing the Offline tab of the Care Portal, the Last Seen column will display either GREEN or GRAY dots. The GREEN dot means that the account's main gateway is talking to Minim and there is at least one access point that is not seen by Minim. (These accounts will appear in both the Online and Offline tabs.) The GRAY dot represents an account where the main gateway is offline and not seen by Minim. 

If there is an account that should be online, but is appearing on the list of offline subscribers, contact our Customer Success team using the chat or by emailing support@minim.com. 

Subscriber Accounts

Each subscriber account will display two sets of status colors. The first will appear towards the top of the screen above the gateway's MAC and IP address. The status color with either be RED or GREEN. These statuses will show the amount of time Minim has seen or has not seen the gateway online.

The second area the status colors can be seen is under the Access Points section. The main gateway and any additional access points will have a corresponding RED or GREEN dot to the left of the duration of time Minim has or hasn't seen the device online.

If there is a device that should be online, but is appearing as offline in Minim, contact our Customer Success team using the chat or by emailing support@minim.com.