Whether you are setting up a Minim-enabled router provided by your internet service provider or your employer, there are some things to consider to ensure the transition is as smooth as possible.
I have a combination modem-router. How do I switch to the Minim router?
To use the Minim router, you will need to stop the modem-router from handing out IP addresses, disabling DHCP.
- Disconnect the modem-router from power. You can leave the incoming internet connection plugged into it.
- Wait 30 - 60 seconds before plugging the modem back into power. Allow it a few minutes to power back on fully.
- First, connect the new router to the modem-router using an ethernet cable. The cable will run from one of the LAN ports on the modem-router to the WAN port of the new router.
- Connect the supplied power adapter to the new router. You should see lights illuminate on the router as it powers on. Allow it a few minutes to power on fully.
If you do not have a combination modem-router, you can still follow the above steps. This will ensure your new router comes online.
How do I set up my Minim router?
Minim routers can be set up using the Minim App. You will be asked to create an account using an email address. After you create the account, you will be asked to associate your new router with the account. The set-up process will begin by scanning the QR code on your router or connecting to your new router's WiFi network. We've outlined the expected workflows based on the router type.
Minim routers can also be set up using our service provider, or IT support, portal. If you think you should also have access to the Care Portal, please have your admin send an email to our Customer Success team at email@example.com to request access.
How can I learn more about using the Minim App?
We have a collection of articles to help users become more familiar with the many features included in the Minim App. We recommend reviewing the available articles.
If you have a suggestion for an article to include in the collection, please contact our Customer Success team by sending an email to firstname.lastname@example.org. We'd be happy to provide our users with more information and guidance.
I'd like to keep my existing router and run the Minim router in parallel. How do I make this happen?
It is possible to have more than one network running in your home. You can do so by using a modem-router in parallel with a Minim router or by connecting the Minim router to another router.
We recommend configuring a different SSID for the new Minim router so that your devices do not get confused by two routers broadcasting the same SSID. To change the SSID of your Minim router, you can follow the directions here.
I have additional routers set up as extenders, or access points. Where should I place them to have optimal coverage?
This is a great question we come across often. When thinking about where to place a router, you need to keep in mind the layout of your home and the building materials used. For example, a router having to broadcast WiFi signal through a concrete or steel wall will not have as much coverage as it would if the signal was going through glass.
We have a great blog post that goes into the nitty-gritty of WiFi signal. The topics discussed include where the WiFi signal comes from, how it is transmitted, what affects it, and how you can improve it.
If you think you need to include extenders in your network, or possibly add more, we recommend reaching out to your service provider or IT department to have them prepared to be installed in your home.
I use a VPN to work remotely. How to make sure it is set up on my new network?
With remote work becoming more and more prevalent, we understand how important it is to secure your network while working from home. Many businesses set up VPNs for their employees to be able to access important data in a more secure manner.
If you will be replacing your previous router with a Minim router, we recommend reaching out to your employer's IT team to ensure all settings have been configured to ensure continued connection. We suggest keeping your previous router in place until your new VPN connection has been established.
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